We were running everything across spreadsheets and WhatsApp groups. Felukaa built us one system in three weeks — now every lead, every reservation, every agent is in one place. Nothing slips through anymore.
[ AUTOMATION & INTEGRATIONS ]
The manual steps — gone.
The missing connections — built.
We map every handoff between your tools and eliminate the ones that don’t need a human. Then we wire the tools that never talked to each other — payments, shipping, accounting, CRM, communication platforms — with reliable, automatic connections, or a lightweight custom service when needed. Time back. Tabs closed.
[ THE PROBLEM ]
Your ops team is your most expensive integration layer.
Every business runs on 8-15 SaaS tools that don’t natively talk to each other. So someone exports a CSV from one tool, opens another tab, pastes it in, fixes formatting, exports again, emails the result. Multiply that by every department, every day. That’s where time and accuracy go.
Worse: when the team rigs up quick no-code automations with no safety net, they silently fail on a bad input, you discover it three weeks later when a customer complains. The cleanup is worse than the original manual work.
[ WHAT YOU GET ]
Concrete deliverables. No surprises.
With Felukaa
- We find where the time actually goes first
- Automatic handoffs between your CRM, email, accounting, and ops tools
- Custom connections to payment, shipping, and ERP systems
- Built-in retries so nothing gets dropped
- Alerts when something needs a human
- Simple docs so your team can maintain it
Off-the-shelf
- Zapier flows that silently break — discovered weeks later
- Saved logins that break when a tool updates
- No alerts when a connection crashes
- Per-task fees stacked on top of your work
- Breaks when an outside tool changes
- Set-and-forget that bites you the first time something breaks
[ THE MECHANISM ]
Audit before automating.
01
Process audit
Where does time actually go? Sit with the team, map every step, every handoff, every copy-paste. The audit is the deliverable — even if you build none of the automations, you know exactly where the leaks are.
02
Pick what’s worth automating
Not everything should be automated. We score steps by frequency × time × error-rate. Top of the list gets built first; bottom stays manual because a human’s judgment is cheaper than the code.
03
Build with error handling
Reliable connections with automatic retries and alerts when something fails. Not a fragile no-code patch. If an integration breaks at 2 AM, your team knows by 8 AM — not three weeks later from a customer email.
04
Document + hand off
Every automation comes with a runbook your team can maintain without us. If you ever fire us, the system keeps running.
[ PROOF ]
Elite Gouna CRM — full auto-sync.
WhatsApp messages auto-route to the right agent. Reservations sync to the calendar without a copy-paste. Lead assignments distribute based on agent capacity + property type. Every step that used to be “someone please remember to update the sheet” is now wired. The agents notice when the automations break, because they’ve gotten used to them just working.
1,754+
Leads auto-routed
292
Reservations synced
17
Agents on auto-assignment
12 mo+
In production
[ FROM THE TEAM USING IT ]
How their team actually uses it.
[ START ]
Book a free 15-min consultation.
Tell us what your team is copying between tabs today. We’ll audit the leaks and send back a scope — what’s worth automating, what isn’t, and what to build first.
[ FAQ ]
Frequently asked.
Do you use Zapier / Make / n8n?
Sometimes. For simple, low-volume connections (CRM → email, form → Slack), a no-code tool is the right answer — we’ll set it up and hand it off. For anything mission-critical, high-volume, or with non-trivial error handling, we build a custom service. The choice is per-integration, not religious.
What about API integrations with proprietary systems?
We build custom API connectors regularly — payment gateways (Stripe, Fawry, Paymob), logistics APIs, accounting systems (QuickBooks, Xero, Zoho), and proprietary ERP/CRM systems. If it has an API (or even an email-based interface), we can integrate it.
How is this priced?
Project pricing for the build, optional monthly retainer for ongoing maintenance. Typical project spans 2-6 weeks. Retainer covers monitoring, alerts, integration drift (when a third-party API changes), and quarterly process reviews.
What happens when a third-party API changes?
We monitor — when Stripe or QuickBooks changes how it connects, we patch it. Without a retainer, you’d discover it when the integration silently fails. With a retainer, we fix it before your team notices.
Can you automate WhatsApp?
Yes — WhatsApp Business API for outbound messaging at scale, and intelligent routing for inbound (parse the message, route to the right agent, surface in the CRM). We’ve built this for Elite Gouna and the pattern transfers cleanly to other industries.